***FLASH SALE*** SAVE AN ADDITIONAL 15% OFF ENTIRE ORDER - USE CODE (SAVE15) AT CHECKOUT *** FLASH SALE*** OUR GEMSTONES ARE 100% GENUINE EARTH-MINED WITH A FULL MONEY BACK GUARANTEE!!

Shipping and Handling

The Gem Portal offers 3 options for International Shipping.

OPTION 1:
  Thailand Post
$8.75 for shipping via first-class registered airmail through Thailand Post. 
Registered airmail requires a signature on delivery. 
Estimated delivery time, 12-28 business days.
Track order online to the point of exit from Thailand. Tracking thereafter only available in certain countries. 
Track Order with Thailand Post

 

OPTION 2:
  EMS
$49.75 for shipping via EMS (Express Mail Service) through Thailand Post.
EMS requires a signature on delivery.
Estimated delivery time, 7-10 business days.
Track order online throughout its journey.
Track Order with EMS

 

OPTION 3:
  FedEx
$58.75 for shipping via FedEx.
FedEx requires a signature on delivery.
Estimated delivery time, 5 business days.
Track order online throughout its journey.
Track Order  with FedEx 

NOTE:
Any duties, taxes and custom fees incurred are the responsibility of the buyer. 
All delivery times stated on our website are estimates only. We are not responsible for delayed delivery times due to customs clearance or unforeseen delays by the relevant postal services.
All items will be securely wrapped and sealed for protection throughout their journey. In the unfortunate event that a parcel is lost or damaged in transit, please contact us for advice.
We only shipped to a verified address. We cannot ship to an unconfirmed address. This is to safeguard our buyers and ourselves against loss or theft.

RETURN POLICY 

 The Gem Portal offers a 7 day inspection period (on arrival) for all of our gemstones. 

We are confident in the quality and accuracy of our listings and strive to earn your business by offering a 100% money back guarantee.  We stand by our product's authenticity and will refund your purchase upon receipt of the gemstone wanting to be refunded.

NOTE: It is the responsibility of the buyer to pay any return shipping fees.